Returns:

Bisimoto Engineering offers a 90 day warranty against defects in workmanship. Accidental damage or misuse will not be covered.  Returns are subject to a restocking fee of 20% and the customer is responsible for return shipping. After 90 days Bisimoto Engineering cannot accept refunds or exchanges. Returned items must be unused, in brand new condition and in unopened/unsealed, original packaging.

To complete a return, the customer must provide a receipt or proof of purchase.
Customers are discouraged to send purchases back to the manufacturer.

Cancellations:

Cancellations are subject to a 5% fee. Cancellation means the customer is canceling an order BEFORE it has shipped from our facility. Once the item has left the Bisimoto Engineering facility, it is treated as a return. There is no cancellation for special order items if Bisimoto Engineering has already placed the order.

Refunds:

Once the customer’s return is received and inspected, Bisimoto Engineering will send the customer an email to notify the customer that Bisimoto Engineering have received the returned item and update the customer regarding the status of refunds approval.
If the customer is approved, then a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 business days.

Exchanges:

Bisimoto Engineering only replaces items if they are defective or damaged within 7 days of arrival. It is the customers responsibility to inspect the item once it arrives to verify that everything is in usable conditions. If the customer chooses to exchange it for the same item, send Bisimoto Engineering an email at sales@bisimoto.com. Once approved, the customer must send the item to Bisimoto Engineering. Some items will need to be exchanged directly with the manufacturer.

Shipping:

For returns, customers should mail products to:
Bisimoto Engineering
2060 S Lynx Place
Ontario, CA 91761

The customer will be responsible for paying for shipping costs for returning items. Shipping costs are non-refundable. If it is agreed to have Bisimoto Engineering pay any portion of the return shipping, the cost of return shipping will be deducted from the customer’s refund.